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Redbox to Make Some Kiosks Accessible to the Blind


Popular video rental service Redbox agreed in a settlement to make 4,000 of their 35,900 kiosks located in California accessible to people who are blind or visually impaired. The service, which is commonly found in supermarkets and other public areas, is inaccessible to blind or visually impaired users. As part of the agreement, Redbox agreed to add headphone jacks, text-to-speech output, and tactile keyboards to kiosks. The roll-out of accessible video rental boxes will be gradual and is planed to take longer than two years. In the interim, Redbox has also agreed to provide phone support to help blind customers navigate the rental process. It is not clear if Redbox plans to add more DVDs with audio descriptions to benefit its new larger customer base of visually impaired users, but such a plan would seem to make sense. The settlement deal will inevitably increase Redbox's potential customer base by providing access to more people with disabilities. Unfortunately, the settlement seems to only cover a small fraction of Redbox kiosk in California. Hopefully, other kiosk companies will make their services accessible as well.

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